AI Agent
AI-Powered Smart Restaurant Receptionist on Telegram
An interactive AI restaurant receptionist on Telegram that handles orders, table bookings, and localized replies without hallucinating data, featuring smart human handover.
The Problem
Restaurants need an automated, intelligent way to handle customer inquiries, food orders, and table reservations 24/7 without pricing errors or scheduling conflicts, while seamlessly handing over complex cases to human staff.
The Solution
Developed an automated smart receptionist on Telegram that understands customer language, replies in Palestinian Arabic or English, and checks a real database to ensure accurate menu and pricing information.
Tools Used
- n8n
- Google Gemini
- PostgreSQL
- n8n Data Tables
- Telegram Bot API
Results
- 100% accurate responses based strictly on the actual menu without hallucinating items or prices.
- Validated table bookings restricted strictly to working hours.
- Automated order calculation including delivery fees, requiring explicit customer confirmation before saving.
- Persistent conversation memory per customer.
- Seamless human handover system for complaints or special requests, with the ability to return control back to the AI.